Nick Thompson

I started on the service desk. Fifteen years later I'm the person they call when nobody else can figure it out — the final escalation point for all Microsoft technologies across 100+ enterprise tenants spanning public cloud, private cloud, on-prem, and every hybrid combination in between.

I didn't take that path because I had a plan. I took it because every time I solved a problem, I wanted to understand the one behind it. That instinct hasn't changed. I still spend most of my time either fixing something broken, building something that should exist, or automating something that nobody should have to do twice.

The part of the job I care about most is the people. I've built teams, mentored engineers into senior roles, and carried the on-call pager alone for over a year when circumstances required it. I believe you're only as good as the people you leave behind, and the best thing a senior engineer can do is make themselves unnecessary.

This site is where I write about what I see from 20 years inside enterprise IT — the things that are changing, the things that aren't, and the gaps that nobody seems to be talking about.